Draft: Cindy to supply our complaints procedure before launch
Complaints
If something has gone wrong, we want to hear about it, and we want to put it right.
Tell us first
Talk to your property manager, or to Cindy Robertson, our Managing Director, on 027 213 9758 or at cindy.robertson@raywhite.com. You can also write to us at 337 Jackson Street, Petone, Lower Hutt 5012.
Tell us what happened, what you’d like us to do about it, and the best way to reach you.
What happens next
We’ll let you know we’ve received your complaint, look into it properly, and come back to you with what we found and what we’ll do. TODO: acknowledgement and response timeframes from KBM’s procedure
If you’re still not happy
For disagreements about a tenancy, Tenancy Services offers free advice and mediation, and can refer a dispute to the Tenancy Tribunal. Call them on 0800 836 262 or visit tenancy.govt.nz.
Last updated 23 Sep 2026.